We understand that new residents may feel unsure when arriving at either of our houses, and we understand it can take time to settle into our accommodation. You may take some time to become familiar with our programme, surroundings and staff. Taking this into account, we have introduced a two-week settling in period for new residents. Therefore, if behaviour is manageable for us, any concerns raised during the first two weeks will be documented on our ‘Verbal Warning’ forms and formal processes will commence within the third week. Our fully qualified Social Workers will explain this to you upon arrival. Parenting Assessments run between 12 and 14 weeks, and if an assessment is not going as planned, a disruption meeting will be held with yourself and the Local Authority to see how this can be improved, or if the placement should be terminated.

Your family’s room and facilities will be prepped and ready for you to move into. You will need to bring children’s toys, prams, pushchairs, sterilisers, bottles, clothes, toiletries, food and any other items your child has with you. You are more than welcome to bring items with you that will help you to feel more at home, such as photographs.

Family Support Workers will support you within the local community initially to access local services during your stay with us. This will be regularly reviewed and when it is agreed by the Local Authority that it is felt that you are able to keep yourself and your child safe in the community, then the level of support will gradually be reduced.

Currently, we are not promoting contact (physically or virtually) and do not supervise contact in the community. We do not promote face to face contact in house however, we will support the family to and from the Local Authorities chosen venue for contact with older children. We can promote virtual contact on a regular basis at specified dates and times.

We have CCTV with audio inside and outside of the property. Cameras are in the bedrooms and the communal areas and are for the purpose of ensuring safety for you and your child/ren. There is a minimum of four daytime staff and two nighttime staff on every day to ensure your family is safe and cared for. Staff will offer one to one support to you to ensure you are meeting the needs of your child/ren. This level of support can be reduced once agreed with the Local Authority in our regular meetings.

We have 24-hour support from our highly trained team of support workers, to ensure that everybody feels safe, secure and support is available when required. This alongside the CCTV (with audio) enables security to be of a very high standard.

To ensure your safety, staff carry out random phone checks. Phones cannot be taken out of sight of CCTV therefore they are not to be taken into bathrooms or the garden area.

Yes, there may be up to 3 other families living at our Heswall assessments house whilst you are too. There are communal facilities, such as a shared kitchen/dining area and a large communal lounge. You will have access to your own private bedroom with ensuite for your family.

However, if you are placed at our Wallasey house, there will only be your family there.

A team of friendly and warm staff will be here to welcome you and support you throughout your journey with us. Our staff have a wide range of qualifications and experience and are always on hand to support you and your family. We have a staff notice board located at both of our houses for you to discover the staff roles and who they are. To find out more about our team, click here.

Our Heswall house is based in a quiet, semi-rural town but easily accessible to public transport and local shops for you to explore. Our Wallasey house is situated near the town centre which also has good transport links, many shops including restaurants, banks and a variety of clothes and food shops.

We have two centres, one based in Heswall, and one in Wallasey. Our Heswall house is on one level and houses up to four families and our Wallasey house is a small terraced property which houses one family. You can find out more about our accommodation here.

We opened our doors 9 years ago in 2015 and have since helped support over 90 families throughout their journey with us. We are a friendly and warm team, who are here solely to help your family, to provide excellent support with our highly trained staff and specialist therapists. We aim to break the cycle, keep families together and break traits to help your family have a better quality of life going forward.

This can be arranged but is dependent on the dynamics of the house.

Yes. Whether you smoke tobacco or vape you can go out to our smoking area every 2hrs for  a 5 minute break. You are not to take your phone with you and you are to take your baby monitor with you so that you can respond to your baby.